ZOLLER | MAGAZINE 2018 EDITION

A good partner is someone you can always rely on. They’ll journey with you on your path to success, support you in your everyday work, and will be by your side immediately in case of an emergency. Those are the kinds of qualities that make up good service. It all starts with thorough advising before you purchase a product – preferably including a live test. The only way to know controls func- tion as easily as promised, after all, is to test them out yourself. After the purchase, good service continues with commissioning and employee training. This is followed by regular maintenance, quick aid in case of questions, and adjustments to new requirements as necessary. Having competent contacts is always important – both on the phone and on site. You shouldn’t just give the device itself a thorough inspection, but the company behind it as well. Are there branches nearby? An emergency hotline? Does the company have an international organization? How long has it been in existence? This kind of information can tell you what kind of service is available – as we all know, making promises is easier than fulfilling them. It’s always a good idea to look at a company’s entire portfolio. If you’re satisfied with your provider, you can save lots of time – and typically lots of money too – by purchasing different products or whole system solutions from a single source. EXCELLENT SERVICE ON BOARD SUCCESS ACCELERATOR NO. 4: SERVICE COVER STORY 24 Z.magazine 2018