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inside
“Customer and employee satisfaction is
an important component of the ZOLLER
philosophy. It’s not just an empty
promise here. It’s something they live
out and pass on. This is clear especially
in my work on the hotline — I see every
piece of information and even every
complaint as an opportunity to support
customers even better with ZOLLER
products, and to motivate them as well.
The short decisionmaking paths, the
doer mentality, and the varied discus
sions I have on the hotline are other
major advantages of ZOLLER. This
makes us even closer to customers.”
“You have to be able to react quickly
in online fields — I’m very glad to have
so much autonomy in my work here. Of
course, I don’t personally “see” our cus
tomers, but I do see how our websites
are used and how our email newsletters
are read. Preparing evaluations, then
planning and implementing global
campaigns based on them is great.
We are a team of young professionals
and experienced practitioners, and
we have short decisionmaking
paths for discussing what needs to
get done. Whether we’re working in
print, online, or video, the collabo
ration is great — and effective!
Another thing I really enjoy is being in
contact with colleagues in ZOLLER offices
around the globe. I have a blend of
internationalism and short paths
here — and I like it.”
Gerd Angermaier,
Service Hotline and Technical Advising,
20 Years at ZOLLER
Harriet Geppert,
Online Marketing,
4 Years at ZOLLER
YOU CAN MAKE
A DIFFERENCE
AT ZOLLER
AN INTERNATIONAL
COMPANY WITH SHORT
DECISION-MAKING PATHS
BEHIND THE
SCENES AT
ZOLLER
Visitors to the ZOLLER head
quarters in Pleidelsheim will
find themselves entering into a
generouslysized foyer flood
ed in light. As they take a tour
through the modern building,
they will discover references to
the products, history, and val
ues of the company everywhere
they look. People here are proud
of what they do. Z.magazine
has talked with employees from
a wide variety of departments
to find out how this fact pos
itively affects their everyday
work, and what else makes
ZOLLER an attractive employer.
38
Z.magazine 2017